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QUALITY MANAGEMENT

Quality is defined in real terms based on the customer’s experience – terms like on-time load and delivery, damage-free service, knowledgeable friendly service teams, value and customer satisfaction.

Service elements like the professionalism of the planning consultant, appearance and attitude of the packing and loading crews, helpfulness of the customer service coordinator, reliability of the van and equipment, degree to which all planned services were completed, promptness in arrival and home protection all create a lasting impression of the care and concern put into the relocation and influence your final satisfaction levels. As importantly, they are a reflection of the pride and workmanship devoted to each move.

McCollister's employs a Quality Management System that begins with a Service Mission steeped in Quality as a keystone in our culture.

Achieving quality service is a function of managing each and every related service activity to exacting standards. Standards that are measured objectively and regularly. External measurements are collected through client feedback in Satisfaction Surveys. Consequently, the ultimate measure of success is in the eyes and experience of the client.

Training and incentives provide the last two key components to continually monitoring and improving services. Progressive training and work certifications insure everyone is highly skilled. Incentive programs aimed at doing things right the first time and overachieving in the eyes of the client provide additional motivation.