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Maintenance Support Services

McCollister’s Technical Services provides Hardware Maintenance Support Services for Hardware that is currently out of maintenance or hardware for which maintenance contracts will soon be expiring. With a large support network, hardware maintenance services are offered both domestically and internationally, for hardware encompassing all major Manufacturers. Expertise is provided for a diverse selection of servers, routers, storage and networking equipment. Cost Savings and Hardware Expertise ensure that Maintenance Services from MTS will provide the solution to any Hardware Maintenance Service requests. Maintenance services do not favor specific OEM’s, allowing us to provide an un-biased approach to support services.

Maintenance Program Benefits:

Single Point-of-Contact: A single point of contact is provided for all hardware under support across the entire IT platform, which allows for a rapid, straight-forward and efficient approach to solve any issue.

Technical Expertise: Engineers are experts on the equipment they are servicing and trouble-shooting, and regularly perform testing on a wide variety of gear.

Support Levels: Levels of support are flexible and configurable to customer and site requirements. Standard support levels offered are:

  • 7x24x365 – 2 or 4 hour response
  • 5x24 – 2 or 4 hour response
  • Monday – Friday 8am to 5pm – 4-hour response
  • Monday – Friday 8am to 5pm – NBD on-site response
  • On-site Engineers domestic and international
  • Next Business Day parts replacement
server maintenance
server maintenance icon

Multi-Vendor Support: Every Major Equipment Manufacturer is supported, including:

  • Servers: Dell, Sun, HP, IBM, SuperMicro, UCS, and more
  • Storage: EMC, NetApp, IBM, HP, Sun, and more
  • Networking: Cisco, Juniper, Avaya, and more
  • Printers
  • Point of sale (POS)
  • Desktops/laptops
  • Software support (Solaris, AIX, MPE, MPUX)
  • Most servers, storage or networking equipment

Co-Terminus Agreements: Maintenance Agreements can be arranged to terminate on a co-terminus basis, to allow several devices to enjoy the same maintenance termination date, allowing for future planning and seamless maintenance support for designated time-frames.

End-of-Life (EOL): Extend Lifecycles of existing systems with maintenance costs that remain steady over time, allowing equipment to be maintained at a low cost for as long as it is needed.


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